Return and Refund Policy

At Zavi Furnishings, we want you to feel confident when shopping for furniture and wall panels. This policy explains how returns, cancellations, refunds and damaged-item claims are handled.

1. Change-of-Mind Returns

For eligible online purchases, you may have the right to cancel your order within 14 days of receiving your goods under UK consumer law.

To exercise this right, please contact us within the applicable cancellation period and follow the return instructions provided by our team.

Returned items should be handled only as necessary to inspect their nature, characteristics and function. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary, where permitted by law.

2. Wall Panels and Made-to-Order Products

Please carefully check product descriptions, dimensions, colours and quantities before ordering.

Products cut to your specifications or clearly made to your personal requirements may be excluded from change-of-mind cancellation where the law permits. However, this does not remove your rights if an item is faulty, damaged or not as described.

Do not cut or install wall panels until you have checked that the goods are suitable and in satisfactory condition.

3. Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return delivery costs where this has been explained before purchase and is permitted by law.

Please contact us before returning an item so that we can confirm the correct return procedure and destination.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incomplete or different from what you ordered, please contact us as soon as possible.

Include:

• Your order number

• A description of the problem

• Clear photographs of the item and packaging, where possible

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights. This may include repair, replacement or refund, depending on the circumstances and applicable law.

Please report delivery damage promptly to help us investigate it. Any request to notify us within a particular period does not remove your legal rights.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible and include your order number.

If the order has not yet been dispatched, we will make reasonable efforts to stop it. If it has already been dispatched, the applicable cancellation and return process will apply.

Your statutory cancellation rights remain unaffected.

6. Refunds

Approved refunds will normally be made to the original payment method. The timing and amount of any refund will depend on the circumstances and applicable consumer law.

For statutory cancellations, refunds will be processed within the legally required timeframe. Where the law permits, we may wait until the goods are returned or evidence of their return is provided.

Your bank or payment provider may take additional time to make the funds available.

7. Exchanges

If you want a different product, size, colour or style, please contact us to discuss the available options. An exchange may require a return and a new order.

This does not affect your rights regarding faulty or incorrectly supplied goods.

8. Contact Us

For returns, cancellations, damaged products or refund enquiries, contact:

Store: Zavi Furnishings
Website: https://www.zavifurnishings.co.uk/
Email: [sales@zavifurnishings.co.uk]

Please do not send products to an address until we have confirmed the correct return instructions.

Nothing in this policy limits your statutory rights under applicable UK consumer law.